We collect your basic info like name, email, and how you use our service to provide our platform and communicate with you. We use trusted partners like Stripe for payments, PostHog for analytics, and Mailchimp for emails, but we don't sell your data to anyone. You can access, correct, or delete your personal information anytime by emailing support@monoscope.app. We keep your data secure with encryption and proper safeguards, store it mainly in the EU, and only keep it as long as needed (though inactive accounts get deleted after 2+ years). You have full control over marketing cookies and can opt out of newsletters whenever you want..

The bottom line: we're transparent about using your data responsibly to run our service, and we give you control over your information! If you have concerns, you can contact us directly or file a complaint with Swedish privacy authorities

Background
We know that you care about your personal data and how it is used. On our end, we are committed to making sure that we are doing everything we can to fulfill applicable legal requirements on the processing of your personal data.

This privacy policy describes the personal data that Monoscope AB, c/o Northern Standard AB, Box 6209, 102 34 Stockholm, Sweden, reg. no. 559288-8027, (“Monoscope”, "we" "us" or "our") collects and uses when you interact with us, including but not limited to when you

• Use our services

• Enter intro contracts with us

• Visit our website (monoscope.app)

• Apply for a vacant job position

• Subscribe to our newsletter

• Add yourself to our waitlist

• Apply for product access

• Book a meeting from our website

• Book a meeting for a product demo

This privacy policy also applies to you as a company representative when you enter into an agreement with us.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly in compliance with the General Data Protection Regulation (“GDPR”). Therefore, in this privacy policy, we describe the personal data we collect, how and why we use it, and what choices and rights you have regarding your personal data. Please read this privacy policy carefully to understand how your data is used when using our service, communicating or doing business with us.

This privacy policy is an integrated part of the General Terms and Conditions (Sw. “Allmänna villkor”) (“Terms”). Any capitalized terms used in this privacy policy shall have the same meaning as in the Terms, unless expressly stated otherwise herein.

If you have any questions about this privacy policy, you can always reach out to us at support@monoscope.app.

1. What is personal data?
   Personal data means any data that can be used to identify you personally, such as your name, address, contact information, device data (as your device may disclose your approximate location or be otherwise connected to you), and more. For the sake of simplicity, we also refer to personal data as “data” in this privacy policy.
   
   

2. For what purposes will we use your data?
   We use your data for the following purposes.

   • Providing the Services.
     We use personal data to provide access to and operate the Service. This processing is necessary for the performance of the Service, in accordance with the Terms we have with you.
     
     

   • Entering into and managing agreements.
     If you are a company representative, we may process your contact details provided in agreements or other related documentation. This processing is necessary for the performance of the applicable contract we have with you.
     
     

   • Administration of your user account.
     The data is used to provide secure and continuous access to your user account.
     
     

   • Receiving payment.
     We use personal data to receive and report our payments. This processing is necessary for the performance of the agreement we have with you and to fulfil legal requirements regarding accounting, among others.
     
     

   • Invoicing, administration, and bookkeeping.
     If you or the company you represent have entered into any agreement with us, we may process your contact details for invoicing and administration purposes. The processing is necessary for the performance of the applicable contract and for compliance legal obligations we are subject to, such as retaining certain accounting information in accordance with the Swedish Accounting Act.
     
     

   • Enabling smooth surfing on our website.
     When you visit our website, we process technical data to provide a secure and functioning website. This processing is based on our legitimate interests to provide a functioning website.
     
     

   • Communication and customer service.
     We process your contact details and information provided in communication with us to respond to service queries and other requests. The processing is based on our legitimate interest to provide customer service.
     Meetings requests or meetings booked through our website for example for product demos or sales calls.
     
     

   • Sending newsletters.
     If you are a customer of ours, we will send you updates about news we think might interest you, such as the release of new features or new maps.
     You may at any time choose to unsubscribe through the settings of your user account, or by using the “unsubscribe” instructions provided in each newsletter.
     
     

   • Service improvements. We collect data that identifies you and other aggregated data on how you use our website for managing landing pages, heat mapping our website, and analyzing and optimizing website traffic.
     
     

   • Protecting our business. We may process your personal data to fulfil legal requirements, safeguard our legal rights and prevent fraud and other illegal or harmful activities that could affect us, our services, or our customers. This processing is based on our legitimate interest to operate and protect our business.
     
     

   • Business operations.
     We use personal data to aggregate business information that enables us to operate, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest to operate our business.
     
     

   • Marketing.
     If you consent to marketing cookies and similar technologies on our website or in our app, we may collect profile information from Google and information about which other websites and apps you visit to create user audiences for marketing purposes, to display targeted advertisement and to measure how users interact with our advertisement. This may include profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this. Targeted advertisement based on profiling is shown only if you have consented to cross-device tracking on your iOS or Android device.
     
     

   • Marketing.
     We may process company representatives’ contact details to promote our services via e-mail. The processing is based on our legitimate interest to promote our services to our existing and potential customers.

     • You can choose to unsubscribe at any time using the “unsubscribe” instructions provided in e-mail or by reaching out to support@monoscope.app

     • You can choose to unsubscribe from marketing emails or updates about our services through the account settings in our app when you are logged in
       
       

   • Recruiting.
     If you apply for a vacant position at Monoscope, we will process your job application and related information.
     
     

3. What data will we collect?
   What data we collect about you depends on why you’re in contact with us and what data you choose to share with us. For the purposes above, we may collect and use the following types of data about you.

   • Log-in information, such as email and password to create and verify your user account.

   • Contact details, such as name, e-mail and phone number.

   • Photos, such as profile pictures which you upload to your user account

   • Information from other sites (with your consent), such as profile information from Google and browser data about what other sites and apps you visit.

   • Information provided when communicating with us by email, web forms, or contact us by mail or other offline means.

   • Generic information about you, such as age, city of residence, and gender identity.

   • Device data that identifies you, such as IP-address, login information, and approximate geolocation based on your IP-address.

   • Redacted payment information received from a third-party payment service provider.

   • Other data on how you use our website, such as aggregated and anonymized data about how you move on our website and what products and sites you click.

   • Survey-specific information, such as language skills, occupation, ownership of certain products, approximate wage etc. The information collected depends on what survey you are applying for.

   • Automatically collected general technical data about your device, such as your device’s IP or MAC number.

   • Advertising identifiers generated by your mobile or desktop device that allow online advertising and provide information on how you interact with our ads (if you consent to marketing activities).

   • Job applications, which may include contact details, date of birth, gender, photo, and other information included in your resume or cover letter, as well as information included in notes and evaluations executed by us in connection with application reviews and job interviews.
     
     

4. What legal grounds do we have for processing your data
   Fulfilment of contract
   Some of the data processing described above is necessary for us to provide the services that you have requested and to fulfil what we have agreed in the Terms or in another contract entered into between you and us. This includes, under the Terms, processing that is necessary for providing our services, for giving access to the platform, website, and communication. If we do not have access to this data, we will not be able to provide all parts of the services to you.

   Legitimate interest
   Some of the data processing is based on our legitimate interest to use the data. For an interest to be considered legitimate, our use of the data may not override your fundamental rights or interests. When we use data based on legitimate interest, we believe we have a reasonable cause for using the data and have assessed that the use will not violate your rights or interests. For example, we find that we have a legitimate interest in using certain data for managing our business operations, enabling smooth surfing on our website and improving our services.

   If you are an existing customer or have otherwise been in contact with us, we may also send newsletters to you based on our legitimate interest to market our services. You may, however, unsubscribe to such newsletters whenever by following the ‘unsubscribe’ link in the newsletter.

   Consent
   Some data is only processed if you consent to us using the data for the proposed purpose. For example, we will not advertise our services to you on other websites and social media, unless you have accepted such use of your data. We will ask for your cookie preferences in our cookie banner when you visit our website. You can read more about cookies and how to consent or decline them under “What are cookies and how are they used?”.

   Legal requirements
   In addition to what is stated above, we may also need to collect and store data in order to comply with certain legal obligations we are subject to, such as retaining accounting information in accordance with the Swedish Accounting Act.
   
   

5. Who can access your data?
   For the purposes we have described above (see "For what purpose will we use your data?") it is sometimes necessary for us to share your data with third parties. We use certain partners to help us provide, improve, promote, and protect our services. For example, we use suppliers to manage marketing, data storage, and web hosting on our behalf. These suppliers may only use your data in accordance with our instructions and we only share such data that is required to perform the service in question. We do not sell any personal data to partners or any other third parties.

   Payment Processors

   • Our payment processing partner Stripe, Inc. ("Stripe") collects your voluntarily-provided payment card information necessary to process your payment. Please see Stripe's terms of service and privacy policy for information on its use and storage of your Personal Data.

   Analytics Partners
   These parties provide analytics on web traffic or usage of the Services. They include:

   • PostHog: We use PostHog for product analytics to understand how users interact with our platform, helping us improve functionality and user experience.

   Infrastructure and Hosting Partners

   • Supabase: We use Supabase as our database infrastructure to securely store and manage your account information and application data.

   Communication Partners

   • Mailchimp: We use Mailchimp for email marketing and communication services to send you updates and promotional content (with your consent).

   Monitoring and Performance Partners

   • Sentry: We use Sentry for error monitoring and performance tracking to identify and resolve technical issues, ensuring optimal service reliability and user experience.

   Authorities
   We may share data to authorities or other third parties when required by law or regulations, or when it is necessary to ensure the safety and security of our services, or to protect or defend the legitimate rights and interests of Monoscope, or those of our users, employees, directors or shareholders.

   Other Third Parties
   If we were to be merged or sold (in whole or in part), your data will be shared with or transferred to the merged or buying entity. In such a case, your data will continue to be processed in accordance with this privacy policy.
   
   

6. What are cookies and how are they used?
   What are cookies?
   In addition to the data that you provide directly to us when using our services, some data is obtained automatically from your device using “cookies” or similar tracking technologies when you visit our website. Cookies are small text files that are used to store or access information stored on your computer or mobile device.

   Cookies can remember a user's activity on, for example, a website in different ways and can store information both during the website visit and between visits. The information contained in cookies can also be used to track your surfing on other websites that use the same cookie.

   How we use cookies
   We use cookies to:

   • ensure the basic functionality of the service, such as maintaining security and enabling you to log in and fill in forms and questionnaires.

   • give you access to enhanced website functionality, such as automatic country recognition and language settings.

   • analyze the use of our service and help us make it better by collecting statistics on which pages are popular and which sections visitors click on the website and how long they stay on the page (if you consent to the use of such cookies).

   • promote and market our services by displaying advertisements on other websites and in social media based on what sections you have clicked on our website and on other websites that use the same cookie (if you consent to the use of such cookies).

   The cookies that are placed on your device include so-called third-party cookies, which means that certain third parties have access to the information collected through the cookies. Each cookie has a unique expiration date, which can be viewed in the cookie banner by selecting “settings”.

   How to accept or decline cookies
   Some cookies, including those used to provide basic functionality and maintain security, are necessary for the website to function as intended, and these will be installed automatically on your device based on our legitimate interest to provide you with a functioning and safe website. Other cookies, such as those used for marketing and analytical purposes, will only be installed if you allow us to use such cookies when first visiting our website (as part of selecting your cookie preferences).

   When you visit our website, you will be requested to set your cookie preferences. You can choose to allow all cookies, including marketing and analytics cookies, to only allow certain types of cookies, or to reject all cookies that are not necessary for surfing on the website.

   If you have accepted certain cookies and changed your mind, you can disable cookies or adjust your preferences at any time by clicking ‘Cookies’ at the bottom of the website.
   
   

7. How do we protect your data?
   We take several steps to keep your data secure and protect it against unauthorized or unlawful processing and against accidental loss, destruction or damage. For example, we take both technical and organizational measures to protect your data through access control, authorization control, entry control, and encryption procedures. We also ensure that our third-party suppliers provide adequate security measures.
   
   

8. Where is your data stored?
   The data that we collect about you is mainly processed and stored within the European Union but may be transferred to other countries where our partners or suppliers are located or maintain facilities. Before transferring data outside of the European Union, we will ensure adequate mechanisms to protect your data, for example by using the Standard Contractual Clauses as approved by the European Commission.
   
   

9. For how long do we store your data?
   How long we keep your data will vary depending on the purpose for which we collected the data. As a general rule, your data is used as long as it’s necessary for the purpose we collected the data for. The purposes for the data collection are listed under “How will we use your personal data?”. For your convenience, we will keep data connected to your user account until you choose to unregister from your user account

   In some cases, we need to store your data longer to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All data that we store will be subject to this privacy policy.

   If you have not accessed your user account during a two (2) year period, we will send you a reminder asking if you want to keep your user account. If you have not responded or accessed your account within ninety (90) days after receiving such notification, your account and related personal data will be permanently deleted, unless we are legally required to retain the information for a longer period of time.
   
   

10. What rights do you have?
    You always have the following rights in relation to your personal data:

    • The right to access your data. You always have the right to understand what personal information we process about you and request a copy of your data.

    • The right to correct inaccurate information. You always have the right to correct or ask us to correct any inaccurate data about you.

    • The right to request erasure or restriction of your data. You have the right to have us erase or restrict the use of your data that is no longer needed for the purposes for which we collected the data. You also have a right to object to any processing you find unlawful or unnecessary for the informed purposes.

    • The right to data portability. When technically possible, you have the right to get your data transferred to another service.

    You may exercise your rights described above by sending a request to support@monoscope.app. We will respond to your request within 30 days. Please note that there may be restrictions for us to erase certain data, such as data that we are required to store by law or regulations.

    We are always committed to handle any request, complaint, or concern that you may have about our use of your data in a lawful, fair and transparent way. If, however, you believe that your rights have been violated you always have the right to file a complaint with the Swedish Authority for Privacy Protection (https://www.imy.se), or supervisory authority in your country of residence.
    
    

11. Changes and updates to this privacy policy
    Occasionally we may, in our discretion, make changes to the privacy policy. If we make material changes to the privacy policy, we will notify you via e-mail or as appropriate under the circumstances. It is the Customer's responsibility to stay informed by regularly reviewing the Privacy Policy and the latest amendment date.
    
    

12. Contact us
    If you have any questions about this privacy policy, e-mail them to support@monoscope.app.