We provide leadership and organisational software. You can pay monthly or annually by credit card (or sometimes by invoice), and we may adjust fees with 3 months' notice. You're responsible for keeping your account secure and only uploading content you have rights to use, while we own the platform and you own your uploaded materials. The agreement auto-renews unless you give us one month's written notice to cancel. The bottom line: straightforward software licensing with fair terms and flexible payment options. Contact us at support@monoscope.app with any questions.

We believe that it is important that our customers understand the terms governing our relationship. While the full General Terms and Conditions contain all the legal details, this summary is intended to highlight the key points in a clear and accessible way. We however encourage you to read the complete agreement as well.

WHAT YOU NEED TO KNOW

1. WHAT SERVICES ARE PROVIDED?
Monoscope offers leadership and organisational software to be used within one or multiple teams, or entire companies. You can access our services through our mobile app, web app, and website (https://www.monoscope.app/) and mobile applications and website applications as available from time to time.

2. HOW CAN THE SERVICES BE USED?
Services start when [your account is activated or when you sign an order form]. You will appoint an administrator who can invite employees to create personal accounts. The services are for your company's internal business purposes only. Want to reach us? Support is available on weekdays during business hours.

3. THE DO'S AND DON'TS
As a customer, you are responsible for ensuring that only authorized users access our services and promptly report any suspicious activity to us. You agree not to copy, modify or reverse engineer our software, nor to upload any harmful code or illegal content. When uploading material to our services, you confirm you have the necessary rights to use them and that they do not infringe any third-party rights. We reserve the right to remove any uploaded material that does not comply with Monoscope’s General Terms and Conditions or applicable laws.

4. WHAT ARE THE PAYMENT TERMS?
You can pay either by invoice  or by credit card [(automatically charged monthly or yearly in advance)] as specified in the agreement with us. We may adjust our fees with at least three months' written notice.

5. WHO OWNS WHAT?
Monoscope owns all rights to the services and website as well as any aggregated data and analytics generated from service usage. You on the other hand own all rights to your uploaded materials and give Monoscope permission to use such materials in order to provide our services.

6. WHAT ABOUT WARRANTIES AND LIABILITY?
The services are provided "as is". While we strive for 24/7 availability, we cannot guarantee that access will be uninterrupted or error-free.

Liability is limited for both you and Monoscope. For a full understanding, we recommend to review the full General Terms and Conditions.

7. FOR HOW LONG DO THE AGREEMENT APPLY?
The agreement between us automatically renews unless terminated with one month's written notice. Monoscope may update the General Terms and Conditions from time to time by posting an updated version to the Website, whereupon such changes will become effective.

8. HOW TO REACH MONOSCOPE?
If you have questions or need help, please email us at support@monoscope.app.

These General Terms and Conditions, (the “Terms”) form a binding agreement between you as a customer (“Customer”) and Monoscope AB, (“Monoscope”) regarding the access to and use of Monoscope’s Services as described below. Each of Monoscope and the Customer may be referred to as a "Party" and together as the "Parties".

1. What Services are provided?
   Monoscope offers leadership and organisational software to be used within one or multiple teams, or entire companies, as further described on https://www.monoscope.app/ (the “Services”).

   The Customer can access the Services through the web, mobile applications and website application  as available from time to time (the “Apps”) and through Monoscope’s website (the “Website”).

   The Services are purchased by selecting and signing up for a subscription model described on the Website or by signing an Order Form ("Order Form"). The applicable service specifications and pricing of the Services are available on the Website or in the Order Form, specifying applicable fees and other commercial terms for certain Services (each a "Service Specification"). The Terms together with the applicable Service Specification and any other documents referred to herein are collectively referred to as the ("Agreement") and constitute the entire agreement between the Parties.
   
   

2. How can the Services be used?

   1. Access and use of the Services.
      During the term of this Agreement, and subject to the Customer’s compliance with these Terms, the Customer is granted a non-exclusive, non-transferable and non-sublicensable right to access and use the Services in accordance with the specifications set out in this Agreement.

      To gain access to the Services, after a customized Agreement is signed with Monoscope’s sales team or representatives, the Customer must designate an administrator for the Customer’s Monoscope account. When signing up directly from theWebsite, and creating a new workspace, the first member of the workspace will by default have administrator rights.

      The administrator will have the ability to invite employees, consultants and contractors within the Customer’s workspace (“Authorized Users”) to create individual accounts and use the Services within the Customer’s Monoscope account. An account is personal, and the Customer and its Authorized Users may not share accounts or transfer or provide access to their accounts to others.

      Note: One account can be associated with multiple Monoscope workspaces, all with individual pricing plans.
      
      

   2. Permitted use and usage limits.
      The Services may only be used by the Customer and the Authorized Users for the Customer’s internal business purposes. The Customer’s use of the Services is subject to the user limitations set forth in the Service Specification.
      
      

   3. Personal data processing.
      In the course of providing the Services, Monoscope may process certain personal data on Customer’s behalf, with Customer being the data controller and Monoscope the data processor. The terms for processing such data is governed by a Data Processing Agreement (“DPA”) [sent on request], which forms an integral part of the Agreement. To provide the Services and the Website, Monoscope also processes certain personal information as a data controller. This includes personal data requested in the registration form, such as e-mail address, password, and company billing information. How Monoscope processes personal data for its own purposes is described in the Privacy Policy (available at https://monoscope.app/privacy).
      
      

   4. Support Customers may contact Monoscope for support from Monday to Friday during business hours, excluding any public holidays in Sweden, by email to support@monoscope.app.
      
      

3. The Do’s and Dont’s

   1. Customer obligations The Customer agrees to:

      1. ensure that only Authorized Users use the Services and that all Authorized Users comply with the Terms, applicable laws as well as any instructions regarding the use of the Service as provided from Monoscope from time to time, and the Customer shall be liable for any breach of these Terms by its Authorized Users;

      2. maintain the security of account credentials and to promptly report to Monoscope any suspected unauthorized access to, or use, of its accounts;

      3. refrain from copying, modifying, reverse engineering, decompiling, creating derivative works from, or otherwise attempting to identify, discover, or obtain any source code, underlying algorithms, or technical information of the Services, except to the extent expressly permitted by law; and

      4. refrain from accessing, uploading, storing, or transmitting any viruses, malicious code, spam, or material that is unlawful, abusive, obscene, harmful or otherwise inappropriate.

      If the Customer or any of Authorized Users violate these Terms or use the Services in a way that, in Monoscope’s reasonable opinion, is harmful to Monoscope or any third party, Monoscope is entitled to restrict or block the Customer’s access to the Services.
      
      

   2. Customer material The Services include features where the Customer and its Authorized Users provide Monoscope with documents, files and other material (“Customer Material”) for the purpose of internal alignment, planning, communication and other related business purposes.

   The Customer shall not upload or distribute any Customer Material that infringes third-party intellectual property rights. By providing Monoscope with the Customer Material, the Customer warrants that it owns the Customer Material or has authorization to use it, and that the Customer Material does not violate any laws or third-party rights.

   Monoscope reserves the right to remove any Customer Material if it comes to Monoscope’s attention, or if Monoscope reasonably believes, that the Customer Material uploaded to the Service violates any laws or third-party rights, or is abusive, harmful or otherwise inappropriate.
   
   

4. What are the payment terms?

   1. Fees For the Services provided under this Agreement, the Customer shall pay the fees quoted in Service Specification (the “Fees”). All Fees are quoted exclusive of value added tax (VAT) and other additional taxes and charges.
      
      

   2. Payment terms The Customer may choose to pay the applicable Fees either by invoice or by credit card.

      The default payment option is to pay by card, and will be the only option when signing up for our Services directly through the Website. Payment shall be charged either monthly or annually in advance, as set out in the Service Specification. By selecting credit card payment, the Customer expressly authorizes Monoscope to automatically charge the designated credit card in accordance with the chosen subscription plan. If a credit card transaction is declined or reversed, the Customer remains liable for the full amount due and will be invoiced accordingly. Monoscope reserves the right to charge an administrative fee for failed or reversed credit card payments.

      Only when signing an Agreement with Monoscope, directly through an order form, Monoscope may, but not always, be able to offer the Customer to pay by invoice. If the Customer chooses to pay by invoice, all payments shall be made in advance within [15 days] from the invoice date. In the event the Customer fails to pay the invoice on the due date, Monoscope shall be entitled to charge for payment reminders, collection charges and late payment interest. Any late payment shall be subject to a fixed interest rate of 8 % until the payment is made in full. Monoscope may suspend or limit the Customer’s access to, and use of, the Services if the payment of an invoice is overdue.
      
      

   3. Fee adjustments
      Monoscope reserves the right to adjust the Fees. Any such adjustments will be communicated to the Customer no later than three (3) months prior to the new fee becoming effective. If the Customer does not agree to the adjustment, either Party may choose to terminate this Agreement in accordance with the terms herein.
      
      

5. Who owns what?

   1. Monoscope’s intellectual property
      Ownership of all intellectual property rights related to the Services, the Website, and any derivatives, enhancements, or improvements thereof vest exclusively in Monoscope and, or as the case may be, its suppliers or licensors. Nothing in the Agreement shall be construed as transferring or assigning any title or ownership of any intellectual property rights in the Services or the Website, from Monoscope to the Customer.
      
      

   2. Customer material
      The Customer retains all rights, title and interest in and to the Customer Material. For the purpose of this Agreement, Monoscope is granted a worldwide, non-exclusive, royalty free right to use, process, display, copy and store the Customer Material for the purpose of providing the Services.
      
      

   3. Data
      All know-how, statistics and data derived from the Services will be owned by Monoscope. This includes aggregated data such as analytics, usage logs and anonymized insights generated from the Customer's and its Authorized Users’ use of the Services.
      
      

   4. Use of Customer Trademarks
      During the term of this Agreement, Monoscope shall have the non-exclusive, non-transferable, and royalty-free right to use Customer’s trademarks and logos for performing its obligations under this Agreement and for marketing purposes, in accordance with the Customer’s written guidelines.
      
      

   5. Feedback
      Monoscope will be entitled to unrestrictedly use any feedback, comments, ideas, proposals and suggestions for improvements of the Services (“Feedback”) provided by the Customer, for any purpose and without providing any compensation or other attribution or acknowledgement to the Customer.
      
      

6. What about warranties and liability?

   1. Limited warranty
      Except for any explicit warranties provided for in this Agreement, the Services are provided to the Customer on an "as is" basis. Monoscope uses commercially reasonable efforts to ensure that the Website is available 24/7, however Monoscope does not warrant that the Website will be uninterrupted, error-free or that defects will be corrected. The Services are continuously developed and Monoscope may need to perform maintenance work relating to the Services from time to time.
      
      

   2. Limitation of liability
      Neither Party shall be liable for any indirect, special, incidental, or consequential damages, such as loss of profit or data, arising from the use or performance of the Services, or any non-performance under this Agreement. Each Party's liability for each year is capped to an amount equal to the total Fees paid or payable by the Customer to Monoscope under this Agreement during the preceding twelve (12) months. Despite the limitations set forth in this Clause 6.2, neither Party shall be exempted from liability for gross negligence, wilful misconduct or any other liability which cannot be excluded or limited under applicable law.
      
      

7. For how long does the Agreement apply?

   1. Term and termination
      This Agreement enters into force on activation date of the Customer account or signature date of the Order Form as applicable and shall remain in force for the initial subscription period set out in the Service Specification (the “Initial Term”). At the end of the Initial Term, or any renewal term, the Agreement will be automatically renewed for successive periods of the same duration (i.e., monthly or annually), if not terminated by a Party in writing (or by deactivation of the paid plan for the workspace, directly in the workspace’s billing settings) at least one (1) month prior to the end of the then current term.
      
      

   2. Monoscope termination rights
      Monoscope may terminate this Agreement with immediate effect by giving written notice to the Customer if:

      1. the Customer commits a material breach of this Agreement that is not remedied within 30 days of receiving written notice; or

      2. the Customer is unable to pay its debts when they are due or admits inability to pay its debts, becomes insolvent, files for bankruptcy or undergoes similar proceedings.
         
         

   3. Customer’s right pursuant to EU Data Act (only applicable to Customers within EU/EES)
      Notwithstanding Clause 7.1, and in accordance with Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 (“Data Act”), the Customer shall have the right to request for the transfer of its’ data to another provider or to have its’ data deleted, at any time, subject to two (2) months’ written notice to Monoscope. Monoscope shall provide reasonable assistance to support the data transfer or deletion process.

      Monoscope may charge the Customer fees for the transfer and/or deletion of the data only to the extent permitted under the Data Act, including reasonable direct costs incurred by Monoscope  due to such transfer and/or deletion. Additionally, if the Agreement is terminated early pursuant to the Customer’s enforcement of its’ rights under the Data Act, the Customer shall compensate Monoscope for any non-recoverable costs related to the remaining term of the Agreement and any other reasonable costs directly resulting from the early termination. Monoscope shall provide an itemized invoice within [14] days of receiving the termination notice, and the Customer shall pay the invoiced amount within [30] days of the invoice date.
      
      

   4. Effects of termination
      Upon termination of this Agreement, the Customer shall immediately stop the use of the Services.

      Only applicable to Customers within EU/EES:
      If requested by the Customer within six (6) months from the last date of the Agreement, Monoscope will return to the Customer (or otherwise make available functionality for the Customer to download) a copy of the Customer’s data (i.e. user reports, usage statistics and Customer Material) in a commonly used, machine-readable format.
      
      

8. Other good things to know?

   1. Entire agreement. This Agreement constitutes the entire agreement between the Parties and supersedes all prior discussions and agreements between the Parties relating to the matters dealt with herein.
      
      

   2. Confidential information.
      The Parties agree to treat all non-public information of the other Party as confidential and not to use such confidential information for any purpose other than for use of the Services and performing its obligations under these Terms. Neither Party may disclose confidential information of the other Party to any third party without the prior consent of the providing Party, except as may be reasonably required to fulfil these Terms provided that such third party is bound by confidentiality obligations. The confidentiality undertaking in this Clause 8.2 shall remain in force for two (2) years after termination of the Services, except for trade secrets, which shall be protected without limitation in time.
      
      

   3. Unforeseen events.
      Monoscope shall not be liable for failure or delay in providing the Services or performing any other obligations under these Terms if such failure or delay is due to circumstances beyond Monoscope’s reasonable control.
      
      

   4. Governing law and dispute resolution.
      This Agreement shall be governed by the substantive law of Sweden, excluding any conflict of laws principles. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Stockholm Chamber of Commerce Arbitration Institute (the “SCC”). The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The seat of arbitration shall be Stockholm and the language to be used in the arbitration proceedings shall be English.
      
      

   5. Unenforceability.
      If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
      
      

   6. Assignment.
      Neither Party may assign this Agreement to a third-party without the other Party’s written consent. For the avoidance of doubt, what is set out in this Clause 8.6 does not restrict Monoscope’s right to assign its’ right for payment under this Agreement to a third-party.
      
      

   7. Changes to the Terms. Monoscope may update these Terms from time to time by posting an updated version to the Website, whereupon such changes will become effective. The Customer is responsible for reviewing the changes and understanding their implications. Monoscope will notify the Customer of any material changes by email to the administrators of the workspace, and it’s Authorized Users.
      
      

9. How to reach Monoscope?
   Have any questions or need help? Feel free to get in touch via email to support@monoscope.app.

   Company information:
   Monoscope AB, reg.no 559288-8027
   ℅ Northern Standard AB
   Box 6207
   10234 Stockholm